SHIPPING POLICY
FOLLOWING ARE THE TERMS AND CONDITIONS THAT CONSTITUTE OUR SHIPPING POLICY.
DOMESTIC SHIPPING POLICY SHIPMENT PROCESSING TIME
ALL ORDERS ARE PROCESSED WITHIN 1-3 BUSINESS DAYS.ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR HOLIDAYS.
IF WE ARE EXPERIENCING A HIGH VOLUME OF ORDERS, SHIPMENTS MAY BE DELAYED BY A FEW DAYS. PLEASE ALLOW ADDITIONAL DAYS IN TRANSIT FOR DELIVERY. IF THERE WILL BE A SIGNIFICANT DELAY IN SHIPMENT OF YOUR ORDER, WE WILL CONTACT YOU VIA EMAIL OR TELEPHONE.
SHIPPING RATES & DELIVERY ESTIMATES
SHIPPING CHARGES FOR YOUR ORDER WILL BE CALCULATED AND DISPLAYED AT CHECKOUT.
|
SHIPPING METHOD |
ESTIMATED DELIVERY TIME |
SHIPPING COST |
| EXPRESS LOCAL DELIVERY (RIYADH) | 1 TO 3 BUSINESS DAYS | 19 SAR |
|
EXPRESS DELIVERY KSA |
1 TO 3 BUSINESS DAYS |
19 SAR |
|
DHL EXPRESS WORLDWIDE (SOON) |
4 TO 7 BUSINESS DAYS |
VARIES BY DESTINATION |
*KINDLY NOTE THAT COST WILL VARY ACCORDING TO WEIGHT AND DESTINATION.
CUSTOMS, DUTIES, AND TAXES
PARADOXA OFFICIALL IS NOT RESPONSIBLE FOR ANY CUSTOMS AND TAXES APPLIED TO YOUR ORDER. ALL FEES IMPOSED DURING OR AFTER SHIPPING ARE THE RESPONSIBILITY OF THE CUSTOMER (TARIFFS, TAXES, ETC.).
DAMAGES
PARADOXA OFFICIALL IS NOT LIABLE FOR ANY PRODUCTS DAMAGED OR LOST DURING SHIPPING. IF YOU RECEIVED YOUR ORDER DAMAGED, PLEASE CONTACT THE SHIPMENT CARRIER TO FILE A CLAIM. PLEASE SAVE ALL PACKAGING MATERIALS AND DAMAGED GOODS BEFORE FILING A CLAIM.
INTERNATIONAL SHIPPING POLICY
YOUR ORDER WILL ARRIVE 4-7 DAYS AFTER THE ORDER IS PLACED. WHEN ORDERING OUTSIDE OF SAUDI ARABIA:
- THE RECIPIENT IS RESPONSIBLE FOR ASSURING THE PRODUCT CAN BE LEGALLY IMPORTED TO THE DESTINATION COUNTRY.
- THE RECIPIENT IS THE IMPORTER OF RECORD AND MUST COMPLY WITH ALL LAWS AND REGULATIONS OF THE DESTINATION COUNTRY.
- THE RECIPIENT OF AN INTERNATIONAL SHIPMENT MAY BE SUBJECT TO IMPORT TAXES, CUSTOMS DUTIES, AND FEES, WHICH ARE IMPOSED ONCE A SHIPMENT REACHES THE RECIPIENT'S COUNTRY.
- ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE MUST BE FULFILLED BY THE RECIPIENT.
- PARADOXA OFFICIALL HAS NO CONTROL OVER THESE CHARGES, NOR CAN PARADOXA OFFICIALL PREDICT WHAT THEY MAY BE.
CUSTOMS, DUTIES, AND TAXES ARE NON-REFUNDABLE: SO A SHIPMENT THAT IS REFUSED BECAUSE OF UNEXPECTED IMPORT FEES, THE COST OF THE ORIGINAL SHIPPING AND ANY RETURN SHIPPING CHARGES WILL NOT BE REFUNDED. CUSTOMS POLICIES VARY WIDELY FROM COUNTRY TO COUNTRY; YOU SHOULD CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION. WHEN CUSTOMS CLEARANCE PROCEDURES ARE REQUIRED, IT CAN CAUSE DELAYS BEYOND OUR ORIGINAL DELIVERY ESTIMATES.
TO AVOID A DELAY IN RECEIVING YOUR ORDER FROM CUSTOMS, WE STRONGLY SUGGEST:
- PROVIDING A PHONE NUMBER WHERE YOU CAN BE REACHED BY CUSTOMS WHEN YOUR PRODUCT ARRIVES. THIS PHONE NUMBER WILL BE LISTED ON THE COMMERCIAL INVOICE SO CUSTOMS CAN REACH YOU TO CLEAR YOUR ORDER.
- PLEASE DO NOT REFUSE A SHIPMENT OR IGNORE REQUESTS FROM CARRIERS REGARDING DUTY AND/OR TAX LIABILITY CHARGES. BE AWARE THAT MOST CARRIERS WILL HOLD A SHIPMENT FOR 5 DAYS AFTER ARRIVAL IN YOUR COUNTRY BEFORE THEY RETURN IT TO THE SENDER.
CUSTOMS & REGULATIONS
YOUR LOCAL CUSTOMS OFFICE MAY REQUIRE ADDITIONAL DOCUMENTS AND TIME TO CLEAR YOUR PACKAGE, WHICH MAY DELAY THE ESTIMATED DELIVERY TIME. YOU ARE RESPONSIBLE FOR CHECKING YOUR LOCAL POSTAL REGULATIONS FOR RESTRICTED ITEMS, AS WE CANNOT BE HELD LIABLE FOR ANY ITEMS THAT ARE NOT ACCEPTED INTO THE SPECIFIC COUNTRY.
FOREIGN TRANSACTION FEES
FOREIGN TRANSACTION FEES MAY BE CHARGED ONCE YOUR PAYMENT TRANSACTION HAS BEEN SETTLED. THESE FEES ARE DETERMINED BY YOUR BANK'S PRICING AND TRANSACTION FEE POLICIES. FOR FURTHER DETAILS OF FOREIGN TRANSACTION FEES, PLEASE CONTACT YOUR BANK.
IF YOU HAVE ANY QUESTIONS REGARDING YOUR INTERNATIONAL ORDER, PLEASE CONTACT US.
RETURNS POLICY
OUR RETURN, REFUND & EXCHANGE POLICES PAGE PROVIDES DETAILED INFORMATION ABOUT OPTIONS AND PROCEDURES FOR RETURNING YOUR ORDER.