RETURNS

 

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED WITH TAGS AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING WITH THE RECEIPT.

• SELECTED ITEMS CAN BE RETURNED WITHIN 3 DAYS FROM THE DATE YOU RECEIVED YOUR ORDER. IF 7 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY, WE CAN’T OFFER YOU A REFUND.
• ALL RETURNED ITEMS MUST BE IN NEW/ORIGINAL AND RESALABLE CONDITION WITH ALL TAGS AND ORIGINAL PACKAGING ATTACHED. WE WILL NOT ACCEPT ANY ITEMS THAT ARE NOT IN THIS CONDITION.
• CUSTOM ORDERS, SPECIAL ORDERS & PRE-ORDERS ARE TREATED AS FINAL SALE. SEE BELOW FOR MORE DETAILS.  
• FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. PLEASE SEE THE LIST OF FINAL SALE ITEMS BELOW.
• RETURN SHIPPING FEES ARE THE RESPONSIBILITY OF THE CUSTOMER. WE WILL NOT PROVIDE RETURN LABELS OR REFUND SHIPPING FEES.
• PLEASE ENSURE ALL RETURNED ITEMS ARE WELL PACKAGED. IF RETURNING FOOTWEAR, PLEASE MAKE SURE THE SHOEBOX IS PACKED WITH AN OUTER LAYER. AS THE SHOEBOX IS PART OF THE PRODUCT, WE WILL NOT ACCEPT RETURNED FOOTWEAR WITH A DAMAGED SHOE BOX.
• RETURN PACKAGES ARE THE CUSTOMER'S RESPONSIBILITY UNTIL THEY ARE RECEIVED BY US. IT IS RECOMMENDED THAT YOU TAKE NECESSARY PRECAUTIONS BY USING REGISTERED AND TRACEABLE SERVICES WHEN RETURNING YOUR PACKAGE. WE WILL NOT BE RESPONSIBLE FOR ITEMS THAT ARE DAMAGED OR LOST IN THE RETURN DELIVERY PROCESS.
• IF YOU HAVE REQUESTED FOR A REFUND, THE ORIGINAL SHIPPING FEE OF YOUR ORDER WILL NOT BE REFUNDED.
• IF YOU HAVE REQUESTED FOR AN EXCHANGE, THE SHIPPING FEE FOR THE NEW ORDER WILL BE WAIVED. IF WE DO NOT HAVE STOCK FOR THE SIZE YOU REQUESTED FOR AN EXCHANGE, WE WILL ISSUE A REFUND TO YOUR ORIGINAL PAYMENT METHOD.
• IF THE ITEM YOU RECEIVED IS INCORRECT, MISSING, OR DEFECTIVE, PLEASE CONTACT US WITHIN 3 DAYS FROM THE DATE YOU RECEIVED YOUR ORDER. PLEASE INCLUDE YOUR ORDER NUMBER, PHOTOGRAPHS OF THE ITEM(S), AND ALL RELATED REFERENCES UPON RECEIVING YOUR PACKAGE.
• UPON DISPUTE, PARADOXA RESERVES THE RIGHT TO MAKE THE FINAL DECISION ON ALL RETURNS CASES.

 

FINAL SALE ITEMS (NOT ELIGIBLE FOR RETURN OR EXCHANGE):

• ACCESSORIES (HATS, BELTS, WATCHES, WALLETS, SOCKS, JEWELRY, CASES, PINS, KEYCHAINS, EYEWEAR, TIES AND SCARVES)
• KNITWEAR
• GROOMING PRODUCTS
• UNDERWEAR AND SWIMWEAR
• ELECTRONIC DEVICES (INCLUDING HEADPHONES)
• PRINT ITEMS (BOOKS, MAGAZINES AND STICKERS) AND STATIONERY
• HOMEWARE (CANDLES, CARPETS, TOWELS, TOYS, AND UMBRELLAS)
• ARCHIVE ITEMS
• SALE ITEMS
• CUSTOM ORDERS
• SPECIAL ORDERS
• PRE-ORDERS
• PRODUCTS WHICH MENTION FINAL SALES ON THE PRODUCTS PAGE ITSELF. THESE CAN BE LIMITED EDITION OR SPECIAL PRODUCTS. 

*IF YOU NO LONGER WANT YOUR ORDER AND YOUR ORDER IS ELIGIBLE FOR A RETURN, YOU'RE WELCOME TO RETURN YOUR ITEM TO US. IF YOU REFUSE YOUR SHIPMENT UPON DELIVERY, ALL ASSOCIATED RETURN COSTS WILL BE DEDUCTED FROM YOUR REFUND AMOUNT.

 

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. STEPS:

1- CONTACT US AT paradoxabrand@gmail.com (INCLUDE A PICTURE OF THE PRODUCTS, THE RECEIPT, THE REASON OF RETURN).

2- IF YOUR RETURN IS ACCEPTED, WE WILL SEND A CONFIRMATION EMAIL WITH THE INSTRUCTIONS.

ITEMS SENT BACK TO US WITHOUT REQUESTING A RETURN FIRST WILL NOT BE ACCEPTED. 

 

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.

THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.

NEXT, CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.

IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT paradoxabrand@gmail.com.

 

 

EXCHANGES (IF APPLICABLE)

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, IT MUST BE WITHIN 7 DAYS FROM THE DATE YOU RECEIVED YOUR ORDER. 

 STEPS:

1- CONTACT US AT paradoxabrand@gmail.com (INCLUDE A PICTURE OF THE PRODUCTS, THE RECEIPT, THE REASON OF EXCHANGE).

2- IF YOUR EXCHANGE IS ACCEPTED, WE WILL SEND A CONFIRMATION EMAIL WITH THE INSTRUCTIONS.

 

 

SHIPPING COSTS ARE NON-REFUNDABLE

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.